Talisma Answer Benefits

Enterprise Edition only

Improve Customer Satisfaction:
Deliver fast, accurate responses to improve customer satisfaction.

Deflect Emails:
Understand the customer's inquiry and automatically reply to reduce email response times, freeing agents for more complex customer issues. Talisma Answer can deflect up to 50% of emails per month.

Increase Agent Productivity and Reduce Email Response Times:
Leverage automatically-generated answers or suggested responses to customer emails, reducing research and content creation time.

Improve Automated Response Relevancy:
The system learns the meaning of a message based on its context and any previous agent responses to automatically create a relevant and accurate response to customer emails.

Scales for Very High Volumes:
Cost-effectively manage more than 15,000 emails per month. It can also scale to process millions of emails per month.

Minimal IT Impact:
The adaptive neural network learning law does not require external dictionaries, thesauruses, or semantic networks. Automated feedback dramatically reduces system maintenance.

Customer Interaction Management Integration:
Integrate Talisma Answer with the entire Talisma Customer Interaction Management (CIM) Suite to view customer history, providing the full context of a customer interaction for a seamless customer experience, as well as improving first call resolution times. The CIM Suite enhances and expedites interactions by giving agents access to a central knowledge base from any channel, including email, chat, phone, voice over Internet, and self-service.