Talisma Knowledgebase delivers instant value and rapid ROI. Many Talisma Knowledgebase customers report dramatic results:
- Reduced email volume by 80%
- Achieved positive ROI in less than six months
- Reduced call volume by 15% in the first month of use, 50% in the first year
- Increased search accuracy from 10% to 90%
Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers, and partners. The flexible, self-learning Knowledgebase captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within the single screen agent interface.
Praised by customers and industry analysts alike for its ease of use
and reporting functionality, the Knowledgebase is completely integrated across Talisma's assisted and self-service channels, improving service quality and increasing first contact resolution.
Talisma Knowledgebase offers:
- Powerful search and retrieval methodologies, ensuring customers receive rapid, accurate, and consistent responses.
- Easy authoring, robust review workflow, and flexible article access to further enhance the centralized knowledge repository.
- Insightful reporting tool indicating which articles users seek and what information is unavailable, driving continuous improvements.
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