Talisma Phone Benefits

Rapidly Handle Inquiries:
Automatically route calls to the most appropriate agent based on intelligent routing rules to reduce transfers and agent downtime.

Improve First-Contact Resolution Rates:
Provide agents with individual customer histories and cross-application data (including a knowledge base) to improve first-contact resolution rates while reducing callbacks and hold times.

Personalize Conversations:
Pop-up boxes on Agent UI provide comprehensive information about customer with complete interaction history, allowing for fast and relevant conversations.

Maintain a Common Customer View:
Through CTI integrations, leverage previous phone investments, yet gain a single agent desktop and cohesive customer view. 

Drive Ongoing Improvements:
Access dashboards, timers, real-time reports, and historical reports to identify opportunities for process improvements and monitor agent performance.

Adhere to Compliance Standards:
Record and retain date/time stamp call files and notes.